Overview
Customer Administration Officer – Coppin Centre Melbourne, 3004 VIC Jobs in Melbourne, Victoria, Australia at Royal Freemasons LTD
Title: Customer Administration Officer – Coppin Centre Melbourne, 3004 VIC
Company: Royal Freemasons LTD
Location: Melbourne, Victoria, Australia
Monday, Tuesday & Wednesday | 9:00am–5:00pm | Supportive Team | Meaningful Work | Career Growth
The Opportunity
As the welcoming face of our organisation, you’ll be the first point of contact for residents, families, visitors, and staff. This is a dynamic and varied role where no two days are the same. You’ll provide exceptional customer service while supporting a wide range of administrative, rostering, recruitment, and compliance tasks that keep our community running smoothly.
Key Responsibilities
- Provide a warm, professional welcome to residents, families, and visitors
- Manage incoming calls and direct enquiries efficiently
- Register and monitor visitors in line with safety and security procedures
- Maintain accurate and compliant staff files for employees, contractors, volunteers, and students
- Support onboarding and offboarding processes with the People & Development team
- Assist with rostering, data entry, filing, mail handling, and general administrative duties
About You
- Experience in reception, customer service, or administration (aged care or healthcare experience highly regarded)
- Strong communication and interpersonal skills
- Professional, organised, and detailfocused
- Experience with rostering systems such as Humanforce
- Confident using Microsoft Office and general computer systems
Additional Requirements
- Valid Police Check and/or NDIS Worker Screening Clearance
- COVID19 vaccination (3 doses)
- Annual Flu vaccination encouraged for all aged care workers
Why You’ll Love Royal Freemasons
- Join a warm, inclusive team that genuinely supports you
- Make a meaningful difference in the lives of older Australians
- Access ongoing training and development to grow your career
- Enjoy salary packaging benefits that boost your takehome pay
Ready to Apply
If you’re a motivated and customerfocused administrator looking to join a supportive team, we’d love to hear from you. This is a fantastic opportunity to bring your organisational skills, attention to detail, and passion for service to a role where your contribution truly matters.
Click “Apply” to submit your application and take the next step in your career as a Customer Administration Officer.
