Overview
Customer Care Assistant Jobs in Sheffield, UK at University of Sheffield
Overview
The Customer Care Assistant will support visitors and guest meetings and events at the AMRC’s main campus spread across the AMP and Sheffield Business Park. Reporting to the Hospitality Coordinator, the role will provide a consistent and professional visitor experience to all externals visiting the site. The role will involve all activities associated with customer care, including room preparation, visitor logistics and catering management, and will also provide ad hoc cover for our reception areas as required.
Main
Duties And Responsibilities
- Provide staff and customers with an efficient, hygienic and professional hospitality service.
- Adhere to health and safety, COSHH regulations and food hygiene standards level 1.
- Ensure all catering requirements for meetings are met to customers and staff needs at all times.
- Ensure all meeting rooms are fully equipped as requested by the customer prior to the commencement of meetings.
- Provide support for events/catering.
- Maintain an efficient order book for catering, refreshments and stock creating orders and ensuring sufficient stock is placed across the sites.
- Be responsible for clearing and maintaining all meeting rooms where catering/refreshments have been booked via the meeting room book.
- Ensure the cleanliness of the kitchens on a daily basis and that crockery from meeting rooms is returned to the kitchen.
- Provide cover for receptions if required.
- Ensure all meeting rooms are cleared/tidy and available to book from early morning.
- Support and foster an inclusive OneAMRC culture which promotes excellence through diversity.
- As a member of staff you will be encouraged to make ethical decisions in your role, embedding the University sustainability strategy into your working activities wherever possible.
- Carry out other duties, commensurate with the grade and remit of the post.
Person Specification
Essential Criteria
- Minimum food hygiene standards level 1 or have equivalent experience.
- Excellent customer service skills, with experience of responding efficiently and effectively to student and staff requests.
- Good communication skills with experience of dealing with colleagues at all levels, responding efficiently and effectively to verbal and written communication.
- Ability to work effectively as a team member.
- Ability to assess and organise resources, and plan and progress work activities.
- Self‑motivated with a flexible and enthusiastic approach to work.
- Experience of administrative IT systems including Email, SAP and Microsoft Office.
- Knowledge of Health and Safety, for example, COSHH, how to handle cleaning solutions, manual handling, electricity at work and use of safety signs.
Desirable Criteria
- Experience working on a reception.
Additional Information
- Grade: 3
- Salary: £23,742 – £24,684 (pro‑rata), with potential to progress to £25,804 (pro‑rata) through sustained exceptional contribution.
- Work arrangement:
Part‑time (20 hours per week) - Line manager:
Hospitality Coordinator - Direct reports:
None - EEO statement:
We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.
Contact Information
For informal enquiries about this job contact Elaine Metcalfe, Hospitality Coordinator at or , or James Lindsay, Operations Lead at or .
Recruitment Process
It is anticipated that the selection process will consist of an in‑person interview and a short tour of the facility. Candidates will be notified of progression to the selection stage two weeks after the closing date. If you require any support, equipment or adjustments to participate in any element of the recruitment process, contact
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Title: Customer Care Assistant
Company: University of Sheffield
Location: Sheffield, UK
Category: