Overview
Customer Care & Lease Admin Jobs in Singapore, Singapore at JLL Asia
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through
professional growth
,
flexibility
, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate,
skilled trades
, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Duties
and Responsibilities
Key Responsibilities
Tenant Relations Assist in implementing the “We Care” program comprising several
customer care
initiatives e.g. Tenant’s Welcome/Birthday/Anniversary treats and ensure these are kept to the timelines.
Conduct/attend regular meetings with tenants and to draft and circulate minutes of meeting within 3 working days after meeting.
Assist with new tenants’ business commencement i.e. handing over; orientation / induction, official openings, welcome hamper basket, etc.
Attend to general and building enquiries from tenants.
Handle escalated feedback from tenants, work with respective departments to resolve the issue timely and as a team.
Provide support and attendance for tenants’ events and activities such as Fruit Day, Tenants’ Treats and Tenants’ Nights.
Review and vet Tenant E-Handbook and Induction and Website (tenant information only) to ensure information are kept up to date.
Assist in conducting annual tenant surveys for office and retail tenants including developing the survey forms, soliciting participation/response, providing analyses, suggestions to improve service level and follow up with tenants on appropriate responses.
Draft and disseminate relevant circulars and notices to tenants as and when required.
Maintain and update tenants’ contact information regularly. These include directory listings, mailing list, key contact person, emergency contacts, fire wardens, etc.
Carry out ad-hoc tasks that may be assigned as when needed.
Concierge Operations To lead, guide and mentor the Concierge to deliver consistent and good performance.
Train new concierge on roles and responsibilities including system operations.
Ensure all payments are processed and paid timely.
Prepare monthly
customer care
reports.
Administration Manage the application and sale of season, hourly and complimentary parking tickets including handling all enquiries, verifying, billing and reconciling payments.
Maintain proper office filing system (soft & hard).Assist managers in procurement including obtaining quotations for related work and services.
Prepare and follow up on Expense Approval process.
Assist to track and update expenses where applicable.
Assist in contracts management and documentation.
Track and monitor term contracts and licence expiries.
Assist to prepare monthly management reports.
Operations Conduct regular cleaning inspections at toilets, lift lobbies and common areas with cleaning contractor.
…
Title: Customer Care & Lease Admin
Company: JLL Asia
Location: Singapore, Singapore
Category: Administrative/Clerical, Customer Service/HelpDesk
