Overview
Customer Operations Administrator Jobs in Glasgow, Scotland, UK at ACCA
ACCA is committed to a workplace culture which is
inclusive
,
diverse
, human and connected.
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. We’re currently looking for a Customer Operations Administrator for our Student Support team on a full-time, permanent basis. This position sits within the Customer Operations department, based in our Glasgow office. The working pattern is 35 hours per week, Monday to Friday.
The job Reporting to the Customer Operations Team Manager, on a day-to-day basis, you’ll be involved in the following:
Providing administrative support to ACCA’s customers through key processes, such as handing applications for registration and exemptions whilst ensuring the highest standards of quality and compliance are met. Completing administrative data processing tasks and responding to customers via email and other
communication
channels. Working according to an assigned schedule. Interacting courteously to maintain a positive customer experience. Maintaining customer records by following established procedures.
Contributing to
continuous improvement
activities within the team The person We’re looking for someone who:
Has excellent customer service skills and a desire to help and support customers with tailored solutions Has excellent organisation, time management and planning skills Has a high level of interpersonal skills an ability to communicate (written and verbally) professionally with internal and external stakeholders Has strong
attention to detail
and ability to manage own workload
Experience with
using Microsoft packages including Word, Teams, and Excel We strive to create an environment where you can prioritise your wellbeing and offer a
competitive benefits
package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the
inclusion
and well-being of all employees.
We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here
Title: Customer Operations Administrator
Company: ACCA
Location: Glasgow, Scotland, UK
Category: Administrative/Clerical (Office Administrator/ Coordinator)
