Overview
Customer Operations Adminstrator Jobs in Dublin, County Dublin, Ireland at Netcelero
Title: Customer Operations Adminstrator
Company: Netcelero
Location: Dublin, County Dublin, Ireland
About Netcelero
Netcelero is an Irish technology company on a mission to simplify secure connectivity. We give our customers the freedom to make the most of their technology, safe in the knowledge that their networks are always controlled, managed, resilient and secure.
Our smart connectivity solutions are trusted across the CCTV and security, renewable energy and critical infrastructure sectors. From our base in Dublin, with our own resilient data centres in Dublin and Amsterdam, we support customers across Ireland, the UK, the US and beyond. We are a growing, ambitious team that thrives on solving complex problems with simple, reliable solutions.
About the Role
We are looking for a highly organised, office based team member to join our growing company in a varied and hands on role supporting our day to day operations, customer administration and limited marketing activities.
This is a genuinely cross functional position and an excellent opportunity for someone who enjoys variety in their day, takes ownership of their workload, and is comfortable dealing with customers, suppliers and internal teams. No two days are the same, and the successful candidate will become a key part of the team with the opportunity to develop across administration, operations, customer support and marketing.
This is a role where you can really make your mark. We genuinely value people who bring their own ideas to the table, and you will have the space and encouragement to shape how things are done and to put your own initiatives into action.
Key Responsibilities
• Stock and inventory management
• Order processing and fulfilment
• Purchase order management
• Logistics and coordination of inbound and outbound deliveries
• Handling customer account and order queries
• Invoicing, accounts receivable and accounts payable administration
• Supporting account management activities
• Website updates and content publishing using our content management system
• Drafting and scheduling the email newsletter
• Assisting with blog posts, case studies and LinkedIn content
• Carrying out background research to support content and marketing activity
• Maintaining the content calendar and helping with basic SEO and reporting
• Day to day administration of our CRM and email marketing platform, for example HubSpot
• General customer support and administration
• Office coordination and operational support
The Ideal Candidate
• Previous office administration or office management experience
• Strong organisational skills and excellent attention to detail
• Comfortable managing multiple tasks and competing priorities
• Good communication and customer service skills
• Proactive, reliable and able to work independently
• Strong computer literacy and confidence using office systems
• Experience with invoicing or accounting systems, or CRM platforms, is an advantage
• Marketing or website content experience is beneficial but not essential
• Confident writing clear, well structured copy is an advantage
What We Offer
We want this to be a place where people enjoy their work and have room to grow.
• Salary: Dependant on experience
• Working hours: Monday to Friday, 9:00 to 17:30
• Annual leave: 25 days per annum
• Additional benefits: Training budget, birthday bonus annual leave day
• Reporting to: CEO
• A varied, hands on role with real responsibility and autonomy in a friendly, fast paced team
Location and Eligibility
This is a fully office based role in Ballycoolin, Dublin 15, and is not available on a remote or hybrid basis, so candidates should be within reasonable commuting distance.
Applicants must already hold unrestricted, full legal permission to work in Ireland on a full time, permanent basis. Unfortunately we are unable to offer visa sponsorship for this role, so applicants who require current or future sponsorship cannot be considered.
How to Apply
If you are reliable, organised, customer focused and enjoy a varied role with responsibility and autonomy, we would love to hear from you.
- Netcelero is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to building an inclusive and supportive workplace.
