Overview
Customer Service Admin Support A4 Jobs in Kansas City, MO at Oracle
In this role, you will provide guidance and real-time resolution on a wide range of technical and non-technical customer issues, including but not limited to product compatibility and configuration, support entitlements and validation, workflow inquiries, and domain support troubleshooting. You will serve as a key support contact for clients and staff internal and external.
Responsibilities include handling open service requests, implementing fixes (such as running scripts and configuring settings), documenting cases for escalation, analyzing hardware or software issues, and writing case notes in the tracking system. Work is of moderate difficulty and requires some judgment. Support may be delivered via electronic channels (web, email, etc.) or phone, and the role may require working in cross functional environments.
Additionally, you will be the point of contact for new customers, introducing and educating them on processes at Oracle Health. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and applications.
Preferred Qualifications:
Bachelor’s degree in Health IT, Information Systems, Business, or related field, or equivalent work experience.
1–3 years of client-facing support or technical troubleshooting experience, preferably in a healthcare or technology environment.
Strong analytical and problem-solving skills with the ability to make sound judgments in moderate complexity situations.
Excellent written and verbal communication skills, with a customer-centric mindset.
Familiarity with support ticketing systems and case documentation practices.
Experience working in cross-functional environments and collaborating with technical and non-technical stakeholders.
Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
Key Responsibilities:
Serve as the primary point of contact for client inquiries and provide timely support via phone, email, and web-based tools.
Troubleshoot and resolve a range of issues including configuration errors, product compatibility, entitlement validations, and workflow concerns.
Perform implementation tasks such as executing scripts, adjusting configuration settings, and documenting resolutions.
Track and manage open service requests, escalating complex issues as necessary while maintaining thorough case documentation.
Provide onboarding guidance for new clients and assist them in navigating Oracle Health’s support tools and service processes.
Analyze software and hardware performance issues, recommend solutions, and support system optimization efforts.
Collaborate across functional teams to drive resolution and continuous service improvement.
Maintain up-to-date knowledge of Oracle Health core technologies, tools, and best practices.
Entry Career Level IC1
Career Level – IC1
Title: Customer Service Admin Support A4
Company: Oracle
Location: Kansas City, MO
Category:
