Overview
Customer Service Administrator Jobs in Theale, England, UK at Focus Resourcing
Location: Theale
An excellent opportunity has arisen to work for our established client in Theale as a Customer Service Administrator. Working hours are Monday – Friday, 8.30am – 5.00pm and will be paying an annual salary of between £25,000 – £26,000 depending on experience.
All potential candidates should read through the following details of this job with care before making an application.
As the Customer Service Administrator you will be responsible for:
Assisting the Service/Installations Manager & Supervisor.
Answering the Service Line telephone promptly and pleasantly and handle all calls/information with discretion and confidentiality.
Monitor the Service email inbox and deal with any enquires.
Ensure all service calls are logged promptly onto the customer-based systems
Arrange for Sub-contractors to attend calls and raise purchase orders.
Update Engineers assigned calls daily and report any calls that need further works to Service Manager/Supervisor.
Update customer websites with engineer ETA and delivery of kit/parts.
Benefits:
23 days rising to 25 days + Bank holidays
Healthcare
Pension
Free parking The successful Customer Service Administrator will have the following related skills / experience:
Must be pro-active and show ability to resolve issues and find solutions
Good administration skills with a keen eye for detail
Experience of
working within a busy customer service role
Effective communication
both oral and written
Full PC literacy on Microsoft software packages
Must have a can-do attitude and be able to work as part of a team
A car driver is essential for this position due to the office location
For more information, please contact Julie Harding on (phone number removed)
Title: Customer Service Administrator
Company: Focus Resourcing
Location: Theale, England, UK
Category: Customer Service/HelpDesk (Customer Service Rep, Admin Assistant), Administrative/Clerical (Admin Assistant)
