Overview
Customer Service Advisor Jobs in Dungannon, Northern Ireland, UK at Brook Street
Brook Street (UK) Limited is delighted to be working on behalf of our Dungannon based client to recruit a Customer Service Administrator to join their expanding business.
Find out more about this role by reading the information below, then apply to be considered.
This is an excellent chance to join well know business with excellent prospects, applicants for the role must have excellent customer service experience.
Key
Duties & Responsibilities
Be first point of contact for customers, greeting them in a courteous manner and interpreting their requirements
Generating, amending and updating service schedules and sending reminders
Vehicle and customer database management
Booking PSV appointments
Issuing workshop job cards and monitoring progress of vehicles in workshop
Processing and closing out workshop job cards and assisting with invoicing
Making outbound sales and
customer care
calls and managing key customer relationships
Creating maintenance contract quotes and selling maintenance contracts
Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing
Skills, Qualifications &
Experience:
Educated to GCSE standard or equivalent, including Maths and English
Possess strong administration skills
Possess excellent organisational skills and the ability to adapt to changing circumstances
Possess the ability to communicate effectively at all levels, both verbally and written and both internally and externally
Possess an ability to structure workload in an efficient manner
Be able to cope working under pressure
Must be confident with
communication
and possess a polite and professional telephone manner
Possess an excellent level of computer proficiency
Work effectively as part of a team and also work effectively with minimal supervision
Have a full and clean driving licence
Salary can be disclosed on application
Core hours of work will be Monday to Friday; 8:30am – 5:00pm with
flexibility
to work on Saturday mornings as required.
Please send CV to Colleen Farquharson via the apply link
Brook Street NMR is acting as an Employment Agency in relation to this vacancy
Title: Customer Service Advisor
Company: Brook Street
Location: Dungannon, Northern Ireland, UK
Category: Customer Service/HelpDesk (Office Administrator/ Coordinator, Admin Assistant, Bilingual, Customer Service Rep), Administrative/Clerical (Office Administrator/ Coordinator, Admin Assistant)
