Overview
Customer Service/Billing Specialist Jobs in Painesville, Ohio, USA at Lake County, Ohio
Position: Customer Service / Billing Specialist
Join to apply for the Customer Service / Billing Specialist role at Lake County Department of Utilities.
The Customer Service/Billing Specialist is responsible for a range of clerical, billing, and customer service duties, including review of meter readings, preparing accounts for billing, answering customer inquiries, and performing research to resolve discrepancies.
Essential Job Functions:
Explains how bills are computed and seeks to satisfy customer complaints relating to sewer and/or water service. Collects data to correct errors and discrepancies on customer accounts. Schedules work orders to investigate and resolve account issues. Performs data entry and other related data processing duties.
Computes meter readings by reviewing a variety of reports in preparing accounts for residential, commercial, and specialized billings. Processes billing on sheriff sales and bankruptcy and generates information needed for resolutions. Processes customer and title company inquiries for final/period end billings.
Prepares, posts, researches, and verifies payments, researches and resolves returned items, creates and maintains financial reports, performs daily, monthly, and annual reconciliations.
Processes delinquent notices and shut off notices for water customers. Accepts payments made by customers for sewer and/or water charges. Maintains assigned correspondence and ensures all information is completed accurately and in a timely manner. Reviews water/sewer permits for completion and establishes new accounts.
Maintains inventory, prepares daily schedule, back-up for operations and secretary, prepares mail, balances register, closes register, and gathers/delivers correspondence. Maintains financial records of daily receipts. Issues sewer deduct applications. Communicates verbally or in writing as needed.
Balances reports and postage accounts. Prepares and mails billings to customers and reimbursements to city officials for sewer monies collected.
Minimum Qualifications:
Applicants must have a high school diploma/GED and a valid Ohio driver’s license, or state  (1) year office experience or equivalent is preferred.
Knowledge, Skills, and Abilities:
Proficiency in Microsoft Office applications is required. Applicants should display strong skills in verbal and written communication, exhibit organizational abilities, and consistently deliver general customer service in a professional fashion.
Job Type:
Full Time
Pay:
Starting: $16.40/hr.
Fringe
Benefits:
Medical, Dental, Rx, Vision, Telemedicine, Gym Membership, EAP
12 Paid Holidays
Sick (4.6 hrs./pay), Vacation (3.1 hrs./pay), Personal Days (6/yr. from sick time), Overtime, Compensation Time
PERS 10% employee contribution with 14% employer contribution, Deferred Compensation, Public Student Loan Forgiveness
Apply at l, or 105 Main Street, Painesville, OH, 44077 by April 13, 2025. Please reference job #2025-2.
An Equal Opportunity Employer.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Utilities
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Title: Customer Service/Billing Specialist
Company: Lake County, Ohio
Location: Painesville, Ohio, USA
Category: Administrative/Clerical, Customer Service/HelpDesk (Customer Service Rep)
