Overview
Customer Service cum Admin Jobs in Hanoi Capital Region at Root & Rise – Operations & Creative Studio
Title: Customer Service cum Admin
Company: Root & Rise – Operations & Creative Studio
Location: Hanoi Capital Region
Company Description
Root & Rise is a boutique Operations and Creative Studio that supports heart-centered coaches, educators, and service providers. The studio focuses on eliminating friction in our clients’ businesses by seamlessly blending operational systems with creative design.
We are currently expanding our team and seeking a dedicated professional to exclusively support one of our premium agency clients, a creative educational art center based in Hanoi.
Role Description
The Customer Service & Admin role is a full-time, remote position (based in Vietnam). This role acts as the frontline representative, responsible for handling parent inquiries via Zalo, Hotline, and Facebook Messenger, ensuring timely, accurate, and thoughtful responses.
Daily tasks include managing class scheduling, tracking daily student attendance, processing make-up classes, and maintaining accurate client records within the client’s CRM. The role requires strict adherence to high-quality service standards (e.g., responding to standard inquiries within 1 hour and urgent matters within 15 minutes).
The successful candidate will help maintain smooth studio operations, uphold a warm, professional brand presence, and provide peace of mind to the studio’s Founders.
Working Hours: 9:00 AM – 12:00 PM and 1:00 PM – 18:00 PM Vietnam Time, Monday through Sunday (excluding official public holidays).
Qualifications
- Strong customer-focused skills, including Customer Service, Customer Support, and Customer Satisfaction, specifically in communicating with parents.
- Experience in responding to a customer service hotline is a strong plus.
- Demonstrated skills in Customer Experience and Phone/Chat Etiquette to provide clear, respectful, and empathetic communication across Zalo and phone calls.
- Strong organizational and administrative abilities, including class scheduling, daily data entry (attendance tracking), and document management.
- Excellent written and verbal communication skills in Vietnamese; basic proficiency in English is an advantage.
- Ability to work remotely with high reliability, punctuality, and a quiet environment during the required working hours.
- Comfort with digital tools and systems; experience with CRM software or educational center management apps is highly beneficial.
- Previous experience in educational center administration, admissions, or customer-facing roles is preferred but not strictly required.
- Demonstrated professionalism, high attention to detail, and a collaborative, problem-solving mindset.
