Overview
Customer Service Executive Jobs in Bukit Mertajam, Penang, Malaysia at Qinetiq Asia
Title: Customer Service Executive
Company: Qinetiq Asia
Location: Bukit Mertajam, Penang, Malaysia
We’re looking for a dedicated and enthusiastic Customer Support Executive to join our team. If you enjoy communicating with customers, solving problems, and providing excellent service, we’d love to hear from you!
Responsibilities
- Handle and respond to customer enquiries via phone and email professionally
- Process sales and purchase orders and monitor progress to ensure timely delivery
- Coordinate with forwarding agents on shipping arrangements and customs clearance
- Prepare, verify, and maintain logistics and customs documentation
- Follow up on shipments, order rescheduling, or cancellations based on customer requirements and lead times
- Maintain strong customer relationships and provide reliable after-sales support
- Liaise with internal teams, logistics partners, and suppliers to ensure smooth daily operations
- Assist with administrative and coordination tasks
- Support ad-hoc or urgent assignments as required by management
Requirements
- Diploma or Bachelor’s Degree in Business Administration or a related field.
- Minimum 1–2 years of experience in customer service or sales support (fresh graduates are encouraged to apply if applicable).
- Good communication skills in English.
- Proficient in Microsoft Office applications.
- Well-organized, responsible, and able to work independently as well as in a team.
