Overview
Customer Service Executive Jobs in Federal Territory of Kuala Lumpur, Malaysia at Shangri-La Group
Title: Customer Service Executive
Company: Shangri-La Group
Location: Federal Territory of Kuala Lumpur, Malaysia
About the Company
Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally
!
Are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPE
N!
What will you
- do?
Accountable for accurately recording customer transactions/bookings using reservation syst - ems.Handle all customer inquiries and requests in a professional and courteous manner via email, chat, call or any other method of communicat
- ion.Be well versed in the facilities and services offered by all Shangri-La Hotels & Resorts. Recognize the customer’s circumstance and provide the right information/offer the best rem
- edy.Provide a timely response to every complaint/issue raised by custom
- ers.Helps to generate revenue by cross-selling or upsell
- ing.Meeting or exceeding the KPIs set to ensure that the appropriate and acceptable levels of performance are maintai
ned.
What are we lookin
- g for?Preferably min 1year experience in contact centre, hospitality, travel agency and customer service
- role.SPM/Diploma /Degree holder in any discipline or equivalent qualification with relevant working exper
- ience.Fresh graduates are highly encouraged to
- apply.Pleasant personality with good communication s
- kills.Computer literate and internet
- savvy.Positive attitude and a team player with passion for delivering World Class customer se
- rvice.Ability to work under pressure to meet or exceed set performance stan
- dards.Good command of spoken and written En
- glish.Ability to converse and/or write in Mandarin/Cantonese to serve specific markets and engage with Mandarin/Cantonese speaking clients and stakeho
- lders.Willing to work in a shift enviro
- nment.Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be consi
dered.
What's in It
- for You?Complimentary stays and attractive staff rate at any of our participating hotels wo
- rldwide.5-day work week (shif
- t-based)Competitive monthly salary of up to RM4,500, inclusive of meal, shift, transport, and language all
- owances.Discretionary performance-based bonuses and inc
- entives.Paid training programs and opportunities for career deve
- lopment.Comprehensive coverage includes SOCSO, EPF, EIS, and medical in
- surance.Annual preventive health s
creening
