Overview
Customer Service Officer Jobs in Kelapa Gading, Jakarta, Indonesia at TNP Group (Mooimom)
Title: Customer Service Officer
Company: TNP Group (Mooimom)
Location: Kelapa Gading, Jakarta, Indonesia
Key Responsibilities
- Respond to customer inquiries via marketplace, website, email, and WhatsApp.
- Handle customer complaints and coordinate with internal teams to ensure timely resolution.
- Manage customer reviews and provide appropriate responses to maintain store performance.
- Handle after-sales service processes, including warranty claims for products such as breast pumps, strollers, and sterilizers.
- Coordinate with internal departments regarding product inspections, replacements, and service approvals.
- Monitor service progress and keep customers updated throughout the process.
- Support promotional campaigns by sending broadcast messages and assisting customers with product purchases.
- Build positive customer relationships by delivering excellent service and maintaining customer satisfaction.
Qualifications
- Minimum Diploma (D3) in any major.
- Minimum 2 years of experience as a Customer Service, preferably in e-commerce or retail.
- Excellent communication and problem-solving skills.
- Customer-oriented with strong interpersonal skills.
- Able to work collaboratively with cross-functional teams.
- Comfortable handling customer complaints professionally.
- Familiar with marketplaces and customer service platforms is a plus.
What You’ll Gain
- Opportunity to grow in one of Indonesia’s leading maternity & baby brands.
- Collaborative and supportive work environment.
- Exposure to e-commerce and omnichannel customer service operations.
- Career development opportunities.
