Overview
Customer Service Representative Jobs in Pietermaritzburg, KwaZulu-Natal, South Africa at Flowz Staffing
Title: Customer Service Representative
Company: Flowz Staffing
Location: Pietermaritzburg, KwaZulu-Natal, South Africa
We’re Hiring: Customer Service Representative
Are you organized, detail-oriented, and passionate about delivering an excellent customer experience? We’re looking for a customer service representative to manage customer orders from placement through successful delivery and ensure every detail stays on track.
Work Location: Onsite / Remote
Job Type: Full-time
Key Responsibilities
- Manage customer orders from placement through delivery.
- Review orders for accuracy, completeness, and proper documentation.
- Coordinate with suppliers on inventory, production timelines, and delivery requirements.
- Process artwork, branding requirements, and customer approvals.
- Create purchase orders and maintain accurate records in company systems.
- Monitor orders throughout the production process and follow up on outstanding items.
- Provide customers with timely updates on order status and delivery schedules.
- Track shipments and assist in resolving production or delivery issues.
- Maintain accurate customer records, order notes, and follow-up activities.
- Build strong relationships with customers, suppliers, and internal teams.
What We’re Looking For
- 1+ year of experience in customer service, order entry/processing, order fulfillment, sales support, logistics administration, or a similar role.
- Strong organizational skills with the ability to manage multiple orders, priorities, and deadlines.
- Excellent communication, customer service, and problem-solving skills.
- Exceptional attention to detail and accuracy.
- Comfortable using CRM, ERP, order management, or other business systems.
- Ability to coordinate effectively with customers, suppliers, and multiple internal stakeholders.
The Ideal Candidate
You’re proactive, reliable, organized, and solutions-oriented. You take ownership of your work, communicate clearly, and know how to keep orders moving. Most importantly, you’re committed to providing customers with a smooth and positive experience from order placement to delivery.
Ready to Apply?
We’d love to hear from you!
Please send your comprehensive CV to [email protected].
Email Subject: Customer Service Representative – Full Name
Example: Customer Service Representative – Jane Smith
