Overview
Customer Service Representative Jobs in Vancouver, WA at Rossco Plumbing
Job Summary
We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your proactive approach will help foster positive relationships, resolve inquiries efficiently, and contribute to the overall success of our organization. This paid position offers an exciting opportunity to develop your skills in a fast-paced, customer-focused environment while making a meaningful impact every day.
Responsibilities
- Greet customers promptly and courteously via multi-line phone systems and in person at the front desk.
- Respond to customer inquiries with clear, accurate information using excellent phone etiquette and communication skills.
- Manage client accounts using productivity software such as Microsoft Office, including updating spreadsheets and maintaining detailed records.
- Handle data entry tasks with precision, ensuring all client information is accurate and up-to-date in our systems like QuickBooks or other office management tools.
- Assist with clerical duties such as filing, proofreading documents, and organizing office supplies to support smooth daily operations.
- Support office management activities including calendar management, appointment scheduling, and document preparation.
- Collaborate with team members to improve office workflows and enhance customer support services through effective organization and time management.
Skills
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with productivity software.
- Experience with data entry, filing, and general clerical tasks in an office environment.
- Excellent organizational skills with the ability to multitask efficiently in a busy setting.
- Effective communication skills both over the phone and in person; bilingual abilities are a plus.
- Technical proficiency in using multi-line phone systems, spreadsheets, and customer support tools such as QuickBooks.
- Demonstrated ability to manage time effectively while handling multiple priorities simultaneously.
- Previous experience in front desk or administrative roles, including personal assistant or office management experience preferred.
Join us to be part of a vibrant team committed to delivering outstanding customer service! We value proactive individuals who thrive on helping others and excel in a collaborative environment where your organizational skills can shine. This is more than just a job — it’s an opportunity to grow your career while making a positive difference every day!
Pay: $25.50 – $35.00 per hour
Expected hours: 40.0 per week
Work Location: In person
Title: Customer Service Representative
Company: Rossco Plumbing
Location: Vancouver, WA
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