Overview
Customer Service Representative Jobs in City of Industry, CA at iDC Logistics
Overview
We are seeking a dedicated and professional Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, providing exceptional support and ensuring their needs are met with efficiency and courtesy. The ideal candidate will possess strong communication skills, technical proficiency, and a passion for delivering outstanding customer experiences. This position offers an opportunity to contribute to a positive company culture while developing valuable skills in office management and client relations.
Responsibilities
- Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and live chat platforms.
- Manage front desk operations, including greeting visitors and handling incoming calls with proper phone etiquette.
- Maintain accurate records through data entry and filing, ensuring all customer interactions are documented thoroughly.
- Utilize productivity software such as Microsoft Office, spreadsheets, and Word processing tools to prepare reports and correspondence.
- Support office management tasks including calendar management, scheduling appointments, and organizing meetings.
- Assist with client communication by providing product information, resolving issues, and ensuring customer satisfaction.
- Perform clerical duties such as filing, photocopying, and maintaining office supplies to ensure smooth daily operations.
- Demonstrate strong organizational skills by managing multiple tasks efficiently while prioritizing urgent requests.
- Use technical proficiency in computer literacy to troubleshoot basic issues and support team members as needed.
- Contribute to a collaborative team environment by sharing responsibilities related to customer support and administrative functions.
Skills
- Proven experience with office management, administrative support, or front desk roles.
- Excellent communication skills both verbally and in writing; bilingual abilities are a plus.
- Strong computer skills including proficiency in Microsoft Office (Word, Excel), spreadsheets, and data entry.
- Familiarity with QuickBooks or similar accounting software is desirable.
- Ability to handle multi-line phone systems efficiently while maintaining professionalism.
- Demonstrated organizational skills with attention to detail in filing, record keeping, and calendar management.
- Experience with customer service or client communication in a fast-paced environment.
- Technical proficiency in computer literacy, typing speed, and productivity software tools.
- Knowledge of office procedures such as filing systems, document processing, and clerical tasks.
- Strong time management skills to balance multiple responsibilities effectively.
This position is a paid opportunity designed for individuals eager to grow within a professional environment while delivering exceptional service. We welcome applicants who are organized, personable, and committed to supporting our team’s success.
Pay: $18.00 – $21.00 per hour
Expected hours: 40.0 – 46.0 per week
Work Location: In person
Title: Customer Service Representative
Company: iDC Logistics
Location: City of Industry, CA
Category:
