Overview
Customer Service Representative/Administrative Assistant Jobs in Wakefield, MA at CROWN COFFEE SERVICES
Full Job Description
Job Description
CROWN COFFEE SERVICES is seeking a Customer Service Representative to join our team. This position is responsible for providing support to our customers by responding to customer inquiries and providing information on new products and services.
In this position, you will be responsible for following up on inquiries and follow up with customers to ensure an outstanding customer experience. You will be responsible for the following duties:
Handle incoming calls and emails
Identify the reason for the inquiry and determine the appropriate action or solution
Research, analyze, and respond to customer inquiries
Follow up with customers to ensure an outstanding customer experience
Build a strong relationship with customers by providing high-quality service and completing a comprehensive case study
Handle customer complaints in a timely manner and provide appropriate solutions or alternatives
Maintain records of customer interactions and process customer data in accordance with company policies
Identify opportunities to grow sales and increase productivity
Required Skills
·Excellent communication skills (verbal, written) required
·Strong problem-solving skills and ability to prioritize tasks
·Ability to multi-task, stay organized, and prioritize tasks throughout the day, including calls, emails, and other correspondence.
·Familiarity with CRM platforms such as Salesforce or Hubspot a plus.
·Familiarity with Microsoft Office Suite (Word, Excel, Outlook) required.
Job Type: Full-time
Pay: $25.00 – $30.00 per hour
Expected hours: 40 per week
Benefits:
Dental insurance
Health insurance
Vision insurance
Shift:
Day shift
Work Location: In person
Title: Customer Service Representative/Administrative Assistant
Company: CROWN COFFEE SERVICES
Location: Wakefield, MA
Category:
