Overview
Customer Service Representative / Front Desk Administrative Assistant Jobs in Novato, CA at Common Interest Management Services
Build Your Future, Strengthen Communities – Grow with CIMS.
One of the fastest-growing HOA management companies in Northern California is looking for top talent to join our team! Common Interest Management Services (CIMS) is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We’re committed to improving communities and delivering outstanding service—come join our team!
Learn More About CIMS: https://commoninterest.com/
Why Work at CIMS?
At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan, PTO, and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities!
This position offers advancement opportunities, with high-performing Customer Service Representatives eligible to join the Management Training Program, which provides training and certification to become a Community Association Manager within 1-3 years.
How You’ll Make An Impact
You will be a part of our Administrative and Customer Service Team providing administrative support and customer service for multiple homeowners’ associations, working with the Community Association Managers and Senior Management staff. Your professionalism, respect for your peers, and a faithful commitment to our company’s values is what sets you apart.
Handling calls and emails, greeting clients, and distributing keys and remotes.
Tracking work orders, violations, and architectural applications and filing.
Preparing meeting documents, maintaining reports, and managing correspondence.
Utilizing Microsoft Office, Outlook, and Teams for daily communication and task management while learning and efficiently using our HOA Management platform.
Working full-time, Monday through Friday from 8:00am to 4:30pm.
What You Bring
Work Experience: 2+ years of customer service experience in a call center environment.
Education: High school or equivalent.
A professional, pleasant phone presence and the ability to handle challenging clients.
Technology Native: Proficiency in Microsoft Office (Word, Excel, Outlook) and customer relationship management software.
Experience in HOA management, property management, real estate, or escrow is a plus.
Clear track record of great customer service.
Extroverted and love to talk with new people.
Time management skills and ability to multi-task.
Job Type: Full-time
Pay: $45,000.00 – $55,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Experience:
Customer Service: 2 years (Required)
Ability to Commute:
Novato, CA 94947 (Required)
Ability to Relocate:
Novato, CA 94947: Relocate before starting work (Required)
Work Location: In person
Title: Customer Service Representative / Front Desk Administrative Assistant
Company: Common Interest Management Services
Location: Novato, CA
Category:
