Overview
Customer Service Representative, Receptionist Jobs in Abu Dhabi, UAE/Dubai at AL RIYADH MEDICAL CENTRE LLC
Customer Service Representative, Receptionist Customer Service Representative / Receptionist  Job Type:  Full-Time Department:  Front Office / Customer Service
Reports To:
Clinic Supervisor / Clinic Manager
Job Summary:
We are seeking a friendly and professional Customer Service Representative / Receptionist to
join our team
in Abu Dhabi. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and ensuring a welcoming environment. This role involves managing front desk operations, handling client inquiries, and supporting administrative tasks to ensure smooth clinic operations.
Key Responsibilities:
Greet clients warmly and ensure a
welcoming atmosphere
. Answer phone calls, emails, and other communications promptly and professionally. Schedule and confirm appointments using the clinic’s management software. Handle client inquiries, providing information about services, treatments, and pricing. Maintain and update client records with accurate information. Process payments and handle billing inquiries. Coordinate with medical and aesthetic staff to ensure timely and efficient client service.
Assist with administrative tasks such as filing, data entry, and office supply management. Manage the front desk area, ensuring it is clean and organized. Handle customer complaints and concerns with patience and
professionalism
, escalating issues to the appropriate personnel when necessary. Support marketing and promotional activities as needed.
Qualifications:
High school diploma or equivalent; additional qualifications in customer service or administration are a plus. Minimum of 2 years of experience in a customer service or receptionist role, preferably in a healthcare or beauty environment. Excellent verbal and written
communication skills
in English; knowledge of Arabic is an advantage. Proficient in using office software and clinic management systems. Strong organizational and
multitasking
abilities.
Friendly, approachable, and professional demeanor. Ability to handle stressful situations with calmness and efficiency.
Attention to detail
and accuracy in administrative tasks.
Preferred Skills:
Previous experience in a medical or aesthetic clinic. Knowledge of basic medical or aesthetic terminology. Sales experience or ability to upsell services and products. Strong interpersonal skills and ability to work in a multicultural environment.
Benefits:
Competitive salary
and
benefits package
. Health insurance coverage.
Professional development opportunities
. Supportive
work environment
with a focus on
work-life balance
. Â Equal Opportunity
Employer:
We are an
equal opportunity employer
and welcome applications from all qualified individuals. We are committed to creating a
diverse and inclusive
workplace.
Location:
Abu Dhabi, United Arab Emirates Company Industry:  Medical Medical Devices  Department /
Functional Area:
Helpdesk Customer Service Telecalling    #J-18808-Ljbffr
Title: Customer Service Representative, Receptionist
Company: AL RIYADH MEDICAL CENTRE LLC
Location: Abu Dhabi, UAE/Dubai
Category: Customer Service/HelpDesk, Administrative/Clerical
