Overview
Customer Service Specialist Jobs in WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at ASUS
Title: Customer Service Specialist
Company: ASUS
Location: WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Responsibilities:
- Deliver world class customer service by handling all internal / external customer enquiries or complaint via email and “Live – Chat”, and to achieve KPI target.
- Provide a polite, professional and accurate respond.
- Respond to incoming issues either by monitoring tool / incoming calls / emails and log incident accurately. To prepare the data and review with team leader / manager in daily basic.
- Provide support and escalation of issues within agreed procedures and service level agreements. Manage customer’s expectations and display ownership for customer request.
- Respond to customer request efficiently and escalate to other functional team as required.
- Keep up-to-date on new or enhanced products/services in order to maintain a high level of quality service to customer.
- To lead escalations meetings to promptly resolve customer issue, escalate unresolved case to team leader / manager.
- Support team leader / manager to continuously review processes, identify and resolved service gaps through constructive feedback and implement process improvements where appropriate.
Requirements :
- Minimum 3–4 years of experience in customer service, call centre, or contact centre roles.
- Strong communication, interpersonal, and problem-solving skills.
- Proficient in Mandarin, English, and Bahasa Malaysia, both written and spoken.
- Customer-oriented with a professional and positive attitude.
- Able to handle customer enquiries, complaints, and escalations effectively under pressure.
- Good attention to detail with strong follow-up and case management skills.
- Relevant experience will be an advantage.
