Overview
Customer Service Specialist Jobs in Vinh Phuc, Vinh Phuc, Vietnam at DB Schenker
Title: Customer Service Specialist
Company: DB Schenker
Location: Vinh Phuc, Vinh Phuc, Vietnam
Role Description
This is an on-site role for a Customer Service Specialist based in Thang Long IP, Vinh Phuc. Work with vendors, customers and internal teams to achieve customer’s expected service level.
- Check Vendor Invoices: Compare billing data from suppliers with actual operations to ensure all charges are correct. Find and resolve any wrong prices or extra fees with suppliers.
- Process Payments: Prepare and handle the payment process for suppliers on time. Make sure all supporting documents are verified and complete before paying.
- Manage Contracts: Keep track of expiration dates for contracts with both customers and suppliers. Remind the team to renew them on time to avoid service gaps.
- Double-Check Team Billing: Review customer billing data prepared by other team members to ensure accuracy before sending the final debit note to customers.
- Admin Support: Keep contracts, rate cards, and financial records well-organized (both paper and digital files). Execute other customer service tasks as assigned by the Line Manager.
Qualifications & competencies
- Diploma or bachelor’s degree in business, Logistics, Economics, Finance, or related fields
- 1-2 years in Logistics, Freight Forwarding, Warehousing, Customer Service, or Admin/Billing roles, preferably with a 3PL or Distributor.
- Familiarity with WMS/SAP or similar warehouse systems is an advantage.
- Working experience in Bonded warehouse is an advantage.
- Good spoken and written English, ability to speak Chinese is an advantage.
- Strong customer service mindset with a proactive “can-do” attitude
- Well-versed with MS office applications.
- Careful & Detail-Oriented
What we offer
- 100% salary during probation
- Social insurance contribution based on full salary
- Health insurance package
- Professional and supportive working environment
- Career development opportunities in a global logistics company
- Work from home on Saturday available
- Shuttle bus Hanoi- Vinh Phuc: Hoang Mai- Long Bien- Dong Anh- Vinh Phuc
