Overview
Customer Site Administrative Lead Jobs in Seattle, WA at Copiers Northwest Inc
Job Title: FM Print Site Lead
Job Summary
The FM Site Lead position’s primary focus is learning and retaining the processes and procedures of the individual site where they are stationed to provide optimal customer service to the client. Daily tasks focus on Print shop and customer service duties in support of a variety of departments within our client’s facilities. This role oversees the entire production process, from design concept to delivery, ensuring quality control and alignment the client’s values, brand, and reputation. The Site Lead coordinates a team of staff and student employees, maintains relationships with vendors and internal stakeholders, and ensures operations run efficiently while providing excellent customer service.
Responsibilities
Maintain positive relationships with clients and vendors
Learn, retain and perform FM Print Site policies and procedures
Ensure updating of Site Procedure Guide
Maintain records for management reports and inventories of supplies needed
Convey appropriate product and services knowledge
Maintain positive relationships with clients, vendors, and team members
Lead and train a team of staff and student employees on production processes, print, and software
Duties
Print Shop / Mailroom duties, i.e. oversee printing, binding, finishing, equipment operator maintenance, wide format printing, bulk mailings, etc.
Serve as a print production expert, advising clients on print jobs, recommended medias, and best practices
Ensure quality control at all stages of production, from proofing to delivery
Build a strong relationship with Marketing and Communication to ensure compliance with marketing and branding guidelines for print
Provide an inviting environment for the customers by maintaining a neat and clean office space
Adhere to all company policies procedures and safety standards
Perform other related duties as assigned
Requirements
Associate’s degree in graphic design or related field
3-5 plus years of print, mail, and production experience
Proficiency with Adobe Creative Suite, MS Office, and print related software
Strong interpersonal communication skills with a customer service focus
Able to occasionally lift and carry up to 50 pounds
Able to concentrate on task and sustain moderate to extensive attention to detail
Mobility/dexterity of hands/arms to enable use of computer and other office equipment
Able to make independent decisions and apply sound judgment in performing job duties
The preceding is intended to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties, skills and working conditions required of personnel so classified.
Copiers Northwest is an Equal Opportunity Employer
Copiers Northwest is an Equal Opportunity Employer
Title: Customer Site Administrative Lead
Company: Copiers Northwest Inc
Location: Seattle, WA
Category:
