Overview
Customer Success Program Manager Jobs in Yogyakarta, Indonesia at MariBelajar
Title: Customer Success Program Manager
Company: MariBelajar
Location: Yogyakarta, Indonesia
We are looking for a Customer Success Program Manager to drive customer satisfaction, engagement, adoption, retention, and lifetime value across our training, certification, and licensing services.
This role serves as a strategic bridge between customer needs and business objectives, ensuring customers achieve meaningful outcomes while driving long-term account growth and revenue.
Key Responsibilities
- Own the end-to-end customer success journey, from onboarding to post-program engagement.
- Drive customer satisfaction, engagement, adoption, and retention.
- Monitor customer health, identify risks, and proactively address issues.
- Creating pipeline for connecting existing potential customer to new customer
- Managing key events with existing customer / client
- Build and strengthen long-term relationships with key customers while actively developing new partnerships and commercial opportunities
- Gather customer insights and translate them into actionable business and service improvements.
- Drive account growth by developing renewal, repeat purchase, cross-sell, and upsell opportunities in collaboration with Sales.
- Identify customer needs and recommend relevant training, certification, and licensing solutions.
- Track customer success metrics, account performance, and commercial opportunities.
Requirements
- Bachelor’s degree in Digital Business, Information Technology, Information Systems, Business Management, or related fields.
- Final year student in high reputable university is allowed to apply.
- Strong interest in customer success, account management, and business growth.
- Excellent communication, relationship-building, and stakeholder management skills.
- Strong commercial mindset, proactive attitude, and willingness to learn.
- Analytical and problem-solving skills with a customer-centric approach.
- Able to manage multiple tasks, priorities, and stakeholders effectively.
- Experience in sales, customer service, project/program management, training, or technology is a plus.
Key Competencies
· Customer Centricity
· Commercial Acumen
· Communication
· Relationship Management
· Account Growth
· Strategic Thinking
· Problem Solving
· Program Management
