Overview
Customer Support Jobs in Dallas, Texas, USA at Ampcus Incorporated
Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success.
Job Title : Customer Support
Responsibilities :
Respond to employee queries – Tier 1 and Tier 2
Resolving Tier 1 inquiries (email, phone, voicemail, chat, Service Now or other client systems used for case management)
Triage and manage Tier 1 and Tier 2 cases accordingly
Manage outbound communications with respect to associate queries
Create and assign cases to Tier 2 / Tier 3 as required
Resolve and research associate queries as required, inc. Annual Processes (i.e., annual compensation, open enrolment, etc.)
Prioritize and manage concierge service requests
Manage associate’s documentation (store / retrieve / create) while maintaining quality control standards and confidentiality regarding sensitive documents
Administration of inbound mail received for the shared services
Follow quality requirements and act in compliance to local laws & regulations.
Assist in leading improvements and providing trainings.
Maintain process documentation and document templates
Support content upload and updates on client portal (or its replacement), manage inquiries and access requests related to client portal (or its replacement).
Review employee portal content – policy changes made by CoE, and Workday (or its replacement) guides to ensure updated and current content is reflected on employee portal
Perform translation activities
Hybrid Work Environment (3 days a week in the office) Future Work Environment could be 5 days a week in the office
Support Payroll Audits, and Post Payroll administration, run Payroll Reports in English.
Support Total Rewards in Spanish as required
And all other duties as assigned
Qualifications :
Minimum Qualifications
Relevant experience in HRSS
Excellent verbal, written, presentation and interpersonal skills in Spanish
Preferred Qualifications / Skills
Workday
Service Now
Bravens is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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Title: Customer Support
Company: Ampcus Incorporated
Location: Dallas, Texas, USA
Category: Administrative/Clerical (Data Entry)
