Overview
Customer Support Admin Jobs in Des Moines, IA at CFI Tire Service
Full Job Description
SUMMARY: This job consists of multiple tasks, primarily answering phone calls and directing them to the correct persons, ordering office supplies, finalizing invoices before they go to the customer, and helping with communication between sales & service.
DUTIES AND RESPONSIBILITIES:
Answering phone calls and transferring to the correct department
Greeting customers with a friendly and professional demeanor
Collecting Payment via credit cards or checks
Updating Tax Exemption Forms & Credit Application
Review past due open invoices for completion
Maintaining stock of office supplies and order as needed
Call clients with updated information
Maintain a clean & organized office area
Performs other related administrative task such as data entry, photocopying, and filing
Performs other related duties as assigned by management
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
QUALIFICATIONS:
High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
Computer skills preferred: (Accounting Software; Inventory Software; Microsoft Office)
COMPETENCIES:
Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Uses reason even when dealing with emotional topics.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Frequently required to stand, walk and sit
Frequently required to utilize hand and finger dexterity
Occasionally required to climb, balance, bend, stoop, kneel or crawl
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
Day shift
Work Location: In person
Title: Customer Support Admin
Company: CFI Tire Service
Location: Des Moines, IA
Category:
