Overview
Customer Support & Administrative Associate Jobs in Tampa, FL at Improve Insurance
We are looking for a reliable, organized, and customer-focused Customer Support & Administrative Associate to join our growing e-commerce team in our Tampa office.
This role is responsible for assisting customers by phone and written communication, supporting day-to-day logistics and administrative operations, and helping the management team with various business needs.
The ideal candidate is professional, responsive, detail-oriented, comfortable working in a fast-paced environment, and willing to take ownership of tasks from start to finish. This is an on-site position in our Tampa, Florida office.
Key Responsibilities:
- Respond to customer inquiries by phone, email, text, and other messaging channels
- Assist customers with questions regarding orders, products, shipping, deliveries, returns, refunds, and other account-related matters
- Provide professional, friendly, and timely customer service
- Research and resolve customer issues and escalate more complex matters when necessary
- Maintain accurate customer and order information in company systems
- Assist with shipping, fulfillment, and logistics administration
- Communicate with warehouses, fulfillment partners, carriers, and other vendors when needed
- Track shipments and assist with delayed, missing, returned, or damaged orders
- Maintain internal records, reports, spreadsheets, and administrative documentation
- Support day-to-day office and e-commerce operations
- Complete administrative projects and other business-related tasks requested by management
- Work closely with other departments to help ensure smooth customer and operational processes
- Identify recurring customer or logistics issues and communicate them to management
Qualifications
- Strong verbal and written communication skills
- Professional and friendly phone manner
- Strong organizational skills and attention to detail
- Comfortable communicating with customers and resolving problems
- Ability to manage multiple tasks and priorities
- Basic computer skills and ability to learn new systems quickly
- Experience with email, spreadsheets, CRM systems, order-management systems, or e-commerce platforms is preferred
- Customer service, administrative, logistics, retail, or e-commerce experience is preferred but not required
- Dependable, responsible, and able to work independently as well as part of a team
What We Are Looking For:
- Takes ownership of their responsibilities
- Communicates clearly and professionally
- Has a positive, solutions-oriented attitude
- Is comfortable with changing priorities
- Learns quickly and is willing to help wherever needed
- Understands the importance of providing an excellent customer experience
- Can follow established processes while using good judgment when situations require flexibility
Equal Opportunity
We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.
Pay: $18.00 per hour
Expected hours: 40.0 per week
Benefits:
- On-the-job training
- Paid time off
Work Location: In person
Title: Customer Support & Administrative Associate
Company: Improve Insurance
Location: Tampa, FL
Category:
