Overview
Data Center NOC Jobs in East Jakarta, Jakarta, Indonesia at Digital Realty Bersama
Title: Data Center NOC
Company: Digital Realty Bersama
Location: East Jakarta, Jakarta, Indonesia
Responsibilities:
1.Network/Infrastructure Operations Technician:
- Provide technical support and assistance (both physical and logical) to engineering and other divisions in Operations Department or external party (vendors).
- Responsible for infrastructure (BMS, SMS, NMS, etc) monitoring and operator-level operation also for advanced troubleshootings (if necessary) whether it is performed individually or under engineering guidance.
- Perform cross-connect installation based on sales order.
- Perform remote hands for customer based on requests.
- Perform internal dispatch communications to related divisions.
2.Customer/Front-End Communication and Support:
- Respond to customer inquiries, request, and issues through various channels such as phone, email, or ticketing systems in timely and professional manner.
- Resolve customer problems or complaints by gathering information, analyzing situation and providing appropriate solutions.
- Provide 24/7 ticket-based on-site support for customer to execute remote hands tasks, such as visual check, equipment hard reset, tape backup, etc
- Maintain customer regular report, activity report, inventory report and all supporting documentations.
3.Maintain confidentiality and handle sensitive information with discretion.
Qualifications:
- Demonstrate expertise and genuine interest in general IT and Networking concepts
- Minimum 1 year of experience in related field and data center industry
- Excellent knowledge of servers, VMware, and operating systems
- Hands-on Excellent skill in network cabling (fiber optics, copper) and low-voltage systems (control cables, fire systems), including operating measurement tools (e.g., Fluke, multimeter)
- Solid understanding of network switches, VLANs, IP addressing, and wireless technologies
- Willing to work 8- or 12-hour shifts on irregular weekdays, with occasional 24-hour on-call availability and readiness to travel to Digital Realty Bersama sites.
- Prior experience in Telco, DC, or ISP NOC is preferred
