Overview
Data Centre Customer Operations Coordinator Jobs in London, England, UK at McCabe & Barton
An
exciting
opportunity to join a fast growing, private equity backed, global data centre owner-operator, who are looking to expand their UK team with a Customer Operations Coordinator. The successful candidate will play a critical part in supporting a
dynamic
Customer Operations function, providing customer facing and back-office support, and ensuring coordination between customers and internal teams.
Key responsibilities include:
Customer relations – work closely with the customer ops team coordinating onboarding, offboarding and service deployment activity Administrative support – act as primary point of contact for customer queries, service requests and operational coordination Document control – customer records, operational logs, procedures, inventory, compliance records and internal protocols Reporting – to internal and external stakeholders Operational scheduling – planning and coordinating customer activity (service requests and logistics and access) Service coordination – monitoring customer service request lifecycle, tracking progress, collating customer feedback Ticketing and
communication
– to triage incoming requests, escalating where necessary Office support – for wider business activities
Process improvement
To be successful in this role you must possess the following:
Similar background specifically gained in a data centre environment Strong
communication
and customer facing skills Strong organisational and time management skills Proficiency in MS Office suite, ticketing systems and productivity tools
Title: Data Centre Customer Operations Coordinator
Company: McCabe & Barton
Location: London, England, UK
Category: Customer Service/HelpDesk (Customer Service Rep, Office Administrator/ Coordinator, Bilingual, Admin Assistant), Administrative/Clerical (Office Administrator/ Coordinator, Admin Assistant)
