Overview
Data Entry Associate/Tech Support Jobs in Birmingham, Alabama, USA at Bold Business
Position: Data Entry Associate (Tech Support)
We are seeking a detail-oriented DEA (Data Entry Agent) to join our team and support a leading telecommunications client. This role involves handling data entry, dispatch operations, and occasional communication/calls with technicians and supervisors to ensure smooth workflow and coordination.
Bold Business is a US-based leading global business processing outsourcing firm with over 25 years experience and $7B+ in client engagements. We enable companies of all sizes to scale by providing global outsourcing talent services.
Key Responsibilities
Accurately enter and update data in internal systems
Manage dispatch tasks, ensuring timely coordination of service requests
Monitor and track job progress, addressing any scheduling or logistical challenges
Occasionally communicate with field technicians and supervisors to confirm details and provide necessary updates
Maintain organized and accurate records of completed and pending work
Adhere to company policies and procedures while handling sensitive information
Perform any other tasks assigned by the company as needed
Qualifications
Must have a reliable work-from-home setup, including a laptop or desktop computer and a stable internet connection
Strong attention to detail and accuracy in data management
Ability to multitask and work in a fast-paced environment
Excellent written and verbal communication skills
Proficiency in using computer applications, including spreadsheets and internal systems
Problem-solving skills and the ability to work independently with minimal supervision
Prior experience in the telecommunications industry is a plus
Top Reasons to Join Our Team:
Remote Work:
Enjoy a full-time, 100% remote role with work-life balance
Supportive Environment:
We foster a culture that values your contributions and provides the tools for success
Growth Opportunities:
Expand your skill set through training and professional development
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Title: Data Entry Associate/Tech Support
Company: Bold Business
Location: Birmingham, Alabama, USA
Category: Administrative/Clerical (Data Entry, Virtual Assistant/ Remote Admin, Office Administrator/ Coordinator)
