Overview
Debriefer/position Jobs in George, South Africa at Boardroom Appointments
Position: Debriefer (Contract position
About the job Debriefer (Contract position) – George
6 Months Contract
Job purpose:
To ensure all collections and deliveries are debriefed every day.
Matric
Ability to identify discrepancies
Ability to check stock and documentation
Ability to read stock labels
Self-motivated
Work well under pressure
Good communication skills both externally and internally
COLLECTION DEBRIEF
All actions performed by the driver are to balance against the Adhoc requests and daily collections requests;
Adhoc requests should be specified against the collections request and driver route allocation
The Daily collections should be confirmed against the daily collections manifest.
Any missed collection must be reported and escalated to the relevant management for immediate action.
CSD must be informed to alert the customer and give information pertaining to action taken to rectify the failure.
All quality aspects of the waybill and documentation must be checked.
All parcels must be accepted after checking packaging and documentation.
Report any discrepancies to local management to escalate if necessary.
Accepted items must be prepared for dispatch via network.
All documentation or waybills are to be scanned for record purposes.
Attach all billing copies of waybills to collection manifest and hand over all documentation to the billing department on a handover manifest. Once handed over, confirm receipt thereof with the billing department via e-mail.
DELIVERY DEBRIEF
Capture all PODs on system for record purposes.
All incoming documentation must be scanned after quality check.
Attach PODs to delivery manifest and forward manifest to the Billing Department on a handover manifest. Once handed over, confirm receipt thereof with Billing Department via e-mail.
Return parcels must be captured, stating the reason returned using the reason codes
Inform Call Centre of failures in an effort to contact customer.
All items must be secured for alternative action.
GENERAL
Communications between staff is vital in the ops department.
Ensure that the house keeping standards are of high standard at all times
Consider the POPI Act with regards to paperwork on desks, etc.
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Title: Debriefer/position
Company: Boardroom Appointments
Location: George, South Africa
Category: Administrative/Clerical (Airport Staff & Aviation Operations, Admin Assistant, Office Administrator/ Coordinator), Customer Service/HelpDesk (Customer Service Rep, Airport Staff & Aviation Operations, Admin Assistant, Office Administrator/ Coordinator)
