Overview
DESKTOP SUPPORT EXECUTIVE Jobs in Shah Alam, Selangor, Malaysia at MYFutureJobs
Title: DESKTOP SUPPORT EXECUTIVE
Company: MYFutureJobs
Location: Shah Alam, Selangor, Malaysia
WE’RE HIRING: DESKTOP SUPPORT EXECUTIVE
Location: Shah Alam
Salary: RM2,000 – RM2,500
Working Hours: 3-Shift Rotation
Qualification: Diploma / Advanced Diploma
We are looking for a Desktop Support Executive to provide Level 1 and Level 2 technical support for end users, desktop systems and contact centre technologies.
Key Responsibilities:
- Provide Level 1 and Level 2 support for desktop hardware, software and contact centre tools such as softphones, CRM and ticketing systems.
- Install, configure and maintain desktops, laptops, printers and other peripherals.
- Manage user accounts, profiles and permissions in Active Directory and Office 365.
- Troubleshoot Windows OS, Microsoft Office, MS Teams, Zoom and other productivity tools.
- Respond to service desk tickets and ensure issues are resolved within agreed SLAs.
- Support VoIP systems, headsets, softphones and contact centre applications.
- Perform preventive maintenance, desktop patching and routine system checks.
- Maintain hardware inventory and update IT asset records.
- Coordinate with network, server and application teams for escalated technical issues.
- Provide IT support for employee onboarding and offboarding, including device provisioning, account setup and access control.
- Ensure compliance with IT policies, procedures and security requirements.
- Support IT projects, system rollouts and upgrades.
- Document troubleshooting procedures and maintain knowledge base articles.
Requirements:
- Diploma or Degree in IT, Computer Science or a related field.
- 2–4 years of experience in desktop support, helpdesk or end-user support.
- Strong knowledge of Windows 10/11, Microsoft Office and Office 365.
- Experience with remote support tools such as TeamViewer, AnyDesk, SCCM or RDP.
- Basic understanding of networking including IP addressing, DNS and DHCP.
- Familiarity with Active Directory and user account administration.
- Experience with ticketing systems such as ServiceNow, Zendesk or Freshdesk.
- Experience supporting contact centre technologies such as Avaya, Cisco, Genesys or similar systems is an advantage.
- Basic troubleshooting knowledge of VoIP phones, headsets and USB devices.
- Prior experience in a contact centre or BPO environment is highly preferred.
- Relevant certifications such as CompTIA A+, Microsoft Modern Desktop Administrator or ITIL Foundation are advantageous.
- Must be comfortable working on a 3-shift rotation.
