Overview
Desktop Support Specialist Jobs in Greater Medan at Sharp Brains
Title: Desktop Support Specialist
Company: Sharp Brains
Location: Greater Medan
Responsibilities
End-User Suppor- tProvide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux)
- .Provision, deploy, replace, and decommission IT equipment
- .Troubleshoot hardware, software, connectivity, and user-related issues
- .Coordinate escalations with Level 2 support teams
- .
Office Infrastructure Suppo - rtSupport office IT services including network connectivity, printing, voice, AV, and workplace technologie
- s.Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipmen
- t.Assist with smart office solutions, digital signage, and conference room technologie
- s.Coordinate with vendors and support scheduled maintenance activitie
- s.
Asset Managem - entConduct inventory audits and maintain accurate asset recor
- ds.
Project & Site Sup - portReceive, register, label, image, deploy, track, and maintain IT ass
- ets.Coordinate warranty repairs, device redeployment, disposal, and stock managem
- ent.Ensure compliance with asset management policies and audit requireme
- nts.Support office moves, hardware refreshes, equipment relocations, and infrastructure proje
- cts.Assist with business events, demonstrations, and technology deployme
- nts.Provide remote hands support and escort third-party vendors when requi
red.
