Overview
Digital Inventory Coordinator Jobs in Dallas, Texas, USA at Clear Channel Outdoor
JOB SUMMARY : Serve as a resource and provide support by answering questions and allocating workflow to team members on service related issues and problems. In addition, the position is responsible for the coordination of incoming claims and/or authorizations to ensure turnaround times are met.
JOB DUTIES AND RESPONSIBILITIES :
Assist in managing the flow of inbound inquiries and the department work queues.
Manage the workflow queues for claims and authorizations which suspend during processing.
Facilitate resolutions to internal and external claims payment issues.
Assist in the distribution of work to team members.
Provide leadership to the team and coordinate daily operations and workflow according to department deliverables.
Assist team members in responding to and resolving all questions, complaints, and requests from customers.
Research, analyze, resolve, and respond to any internal and external inquiries.
Serve as a liaison between dental offices and Denta Quest by answering remittance, payment, benefit, contract, and claims questions.
Resolve problems quickly by regularly interfacing with customers as needed.
Provide initial and ongoing training to team members as needed.
Assist in providing mentoring, coaching, and feedback to team members.
Assist with monitoring of phone coverage to ensure phone standards are being met.
Run and analyze department reports as needed.
Create and implement department processes as needed.
Maintain department service levels by performing team member functions as needed.
Other duties as assigned.
Skills & Requirements
Required Experience
Associate’s degree and/or two years experience in a business environment.
Previous leadership experience preferred.
Knowledge of general computer software (Excel and MS Word).
Excellent interpersonal, written, and verbal communication skills.
Proven ability to work well individually and with a team.
Ability to prioritize and organize multiple tasks.
Ability to remain organized with multiple interruptions.
Attention to detail, accuracy, and organizational skills is essential.
Demonstrates self-motivation by taking initiative to learn more and take on more challenges.
Cooperative, professional, and effective interaction skills with co-workers, company staff, and visitors.
As one of the nation’s leading oral health companies, we direct all our energy and resources to improving oral health in the communities we serve. We depend on our people for our ability to provide the highest-quality benefit programs and superior customer service. If you’re looking for a challenging work environment where you will be asked to continually develop your skills, you’ve found the right place.
We are a growing, financially sound company with many advantages to offer to our employees. In addition to competitive salaries and a great benefits package, we also offer a stimulating, productive work environment. Work-life balance is a reality at Denta Quest, as is our commitment to our employees’ career advancement.
Denta Quest is an equal opportunity employer. We believe that your work history is the best measure of the value you will bring to the company. We do not base any employment decision on a person’s race, religion, color, national origin, gender, sexual preference, marital status, age, veteran status, or disability unrelated to the ability to do the job.
Thank you for visiting. We are delighted that you are considering joining our team of dedicated oral health professionals. Learn More
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Title: Digital Inventory Coordinator
Company: Clear Channel Outdoor
Location: Dallas, Texas, USA
Category: Customer Service/HelpDesk (Office Administrator/ Coordinator), Administrative/Clerical (Office Administrator/ Coordinator)
