Overview
Director People & Culture Operations Jobs in Bethesda, MD at HMSHost
HMSHost
6905 Rockledge Drive
Bethesda, MD 20817
Purpose: The Director of People and Culture Operations executes and adapts regional HR strategies in alignment with the overall goals and directives established by the Senior Director, People and Culture Operations.
Essential Functions:
Ensures smooth operation of HR functions within the region and that high-level HR plans are translated into actional programs and initiatives at the regional level; monitors and improves HR processes to enhance efficiency and effectiveness in delivering HR services
Oversees talent development and recruitment processes to align with the region’s talent strategy
Addresses and resolves complex employee relations issues including grievances, disputes, and disciplinary actions, ensuring compliance with company policies and legal requirements; fosters a positive work environment by promoting open communications and resolving conflicts effectively
Ensures adherence to all legal, regulatory, and company policies and practices related to employment, health and safety, and labor relations; conducts regular audits and reviews to identify and mitigate potential HR-related risks
Utilizes HR metrics and analytics to track key performance indicators to identify trends, and drive data-informed decision-making, prepare and present reports on HR activities, performance, and issues to the Senior Director and other stakeholders
Leads and develops the local HR team, providing guidance, support, and professional development opportunities; fosters a collaborative and high-performance environment within the HR team and across the organization
Supports organizational change initiatives ensuring smooth transitions and minimal disruption to HR operations
Implements initiatives to enhance employee engagement, satisfaction, and retention; promotes and sustains a positive and inclusive workplace culture that aligns with the company’s values and goals
Implements and monitors performance management systems, including performance evaluations, goal setting, and feedback processes; supports managers in addressing initiatives to drive employee engagement, satisfaction, and retention in the region
Reporting Relationship: This position reports to the Senior Director of People and Culture Operations
Major Interdependencies: Operations Leadership, Labor Relations, Operational Excellence, Legal, Risk Management, Marketing and Communications
Minimum Qualifications, Knowledge, Skills, and Work Environment:
Education and Experience: The combination of education and professional experience must exceed 8 years:
In a leadership role: Requires 3 years of experience leading a team of professionals engaged in developing and executing HR programs
In a technical role: Requires 8 years of experience engaged in developing and delivering HR programs
A bachelor’s degree in a program related to the functional area can count for 3 of the eight-year requirement
An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the eight-year requirement
In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
Specialized Training:
Training that leads to an in-depth understanding of Federal, State, and Local employment laws
Training that leads to knowledge of labor regulations and compliance to ensure business practices are ethical and legal
SHRM or HRCI certification preferred
Specialized Skillset/Competencies/Traits
High proficiency with recruitment strategies, onboarding, and other HR techniques to attract and retain talent
Able to manage conflicts, disputes, and grievances while maintaining a positive and harmonious work environment
Business acumen and has the mindset required to understand the long-term implications of Functional planning and to advance the organizations goals
Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances
Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
Location/Travel:
Location: This position should be based in the geographical region it supports
Travel: Requires 60% travel to airport locations and the Centers of Excellence in Bethesda, MD and East Rutherford, NJ
Disclaimer:
All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.
Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
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Title: Director People & Culture Operations
Company: HMSHost
Location: Bethesda, MD
