Overview
Distribution Operations Administrator Jobs in Johannesburg, Gauteng, South Africa at Sanlam
Title: Distribution Operations Administrator
Company: Sanlam
Location: Johannesburg, Gauteng, South Africa
Who are we?Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.
What will you do?
Operational execution
Perform operational duties relating to one of the following areas:
1.1 In case of Group Business and Individual Life
Capture New Business applications across the Distribution units (SPF, Group Benefits and Retail).
Convert group schemes to individual policies and respond to queries related to the conversion.
Verify personal details for FIC compliance.
Set new up for Group Benefit policies.
Generate and issue policy document packs and certificates.
Split and process bulk applications.
Execute simple changes on policy information and corrections on processing errors (Omega ErrorFixes).
Amend commission structures and commission splits where relevant.
Respond to queries and support on New Business applications captured across the product suite,within SLAs.
Flag and communicate New Business System errors and issues.
Load members on group policies (new and existing).
Following up on outstanding requirements for new business applications.
1.2 In case of: Implementation
Follow and execute the system implementations of new schemes.
Administer and process user access requests pertaining to new schemes.
Address all queries relating to implementation of schemes.
Provide administrative support during Implementation audits.
Identify and collate training requirements for operating new schemes.
1.3 In case of: Distribution Ops
Execute operational processes across the following areas
Onboarding
Verify that all Advisors, Brokers and Intermediaries are contracted, onboarded, and compliant to FAIS requirements, and that the correct processes were performed on all onboarding activities.
Terminations and recoveries
Process debt repayments.
Process internal and external recoveries.
Conduct advisor debt search via the portal.
Make recommendations for litigations.
Process write-offs for advisor / broker debt.
Process terminations of traditional brokers, broker reps and agencies, MORs, and Sanlam affiliated representatives.
Conduct agency compliance and fraud checks.
Perform administration relating to pension.
Complete agency balance statements.
Process Franchise closure processes.
Replacements
Handle internal and external replacements processes as per policy replacement standard. replacement standard.
Monitor and attending of the Replacement mailboxes
Adhere to SLA
Commissions
Accurate calculation of commissions, administration of loans and advances.
Reporting
Compile data and information to inform reporting. Where required, support the Team Leader to compile sections of reports.
Qualifications
Matric (Grade 12)
Diploma or degree in related field will be advantageous
Knowledge and Experience
…
