Overview
Donor Data & Gift Records Manager Jobs in Winston-Salem, USA at Salem College
Salem Academy and College is the oldest continuously operating educational institution for girls and women in the country. Since 1772, the institution has engaged in transformational change to innovate women’s education. Founded with the mission of making education accessible to all, Salem has a rich 250+ year history and a long-standing track record of educating students who are prepared to make a bold impact locally, nationally and globally through liberal arts education.
Our graduates are committed to making the world a better, healthier and more equitable place. Salem College is the nation’s only liberal arts college exclusively dedicated to developing the next generation of health leaders.
Position Summary
The Gift Records and Database Manager in the Office of Institutional Advancement is the primary point person for all gift processing and gift records for Salem Academy and College. The Manager creates and distributes appropriate financial reports on a regular schedule and works with the Finance Office to reconcile all gift records with those maintained by the Finance Office. This associate interacts daily with donors and institutional contacts.
Excellent interpersonal and communication skills, oral and written are crucial. This position is a site‑specific role, requiring daily attendance in the office.
Gift Entry, Acknowledgement and Receipting
- Serves as primary contact for questions related to donations, gifts-in-kind, pledges, and receipting of gifts.
- Processes all gift payments (cash, credit card, online gifts).
- Serves as liaison to donors and banks for stock gifts and mutual fund transfers, coordinating communications as necessary until gifts are received by Salem.
- Maintains Salem’s accounts with third party donor portals, managing account access and passwords.
- Manages third party donor portal communications, including but not limited to: pending donation notifications; downloading pertinent reports of pending and/or completed gifts so documentation can be used for gift records; approving matching donation gift requests; coordinating with Finance Office to match pending portal gift notifications with gifts received via direct deposit, ACH, EFT, etc. for final gift entry and acknowledgement.
- Manages credit card updates, including necessary calls to donors when cards on file are no longer valid.
- Prepares and mails all donor gift receipts.
- Coordinates with the Finance Office for all month‑end gift reconciliations.
- Assists with any gift and fund redirections as needed.
- Works with the Finance Office to set up new funds and update existing funds.
- Creates database records for new donors.
- Compiles and provides any personal giving record reports requested by donors.
- Meets quarterly with the Finance Office to reconcile outstanding pledges.
- As determined with coordination of the Finance Office, write off outstanding pledges as approved by the Vice‑President of Institutional Advancement on an annual basis.
Database Health and Management
- Reviews and eliminates any redundant donor records created by incorrect online information.
- Serves as a member of Salem’s Data Team.
- Serves as Blackbaud administrator for Institutional Advancement, creating new Blackbaud user accounts as needed; troubleshooting any Blackbaud problems; maintaining all account information, as needed.
- Manages Paper Save software; troubleshoots problems with software; trains new employees on using Paper Save.
Reporting
- Pulls, proofs and distributes all weekly reports and monthly summary reports including but not limited to: weekly gift report summary; weekly All Gifts to All Funds Report; gift data by month; creates any new general reports required; pulls, proofs and distributes fiscal year‑end data reports.
- Responsible for writing and running basic report queries in Blackbaud’s Raiser’s Edge software and for providing the Advancement team with needed data analytics on fundraising and donor trends.
- Responsible for assisting as needed with endowed fund reports regarding fund report recipients and other information.
- Assists with special events and projects as needed (e.g., processing all registration payments, creating appropriate actions and attendance…
Title: Donor Data & Gift Records Manager
Company: Salem College
Location: Winston-Salem, USA
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