Overview
Duty Manager Jobs in Jakarta Metropolitan Area at Grand Mercure Jakarta Harmoni
Title: Duty Manager
Company: Grand Mercure Jakarta Harmoni
Location: Jakarta Metropolitan Area
Company Description Grand Mercure Jakarta Harmoni is a contemporary hotel located in the heart of the Jakarta Metropolitan Area, offering upscale accommodations and services to business and leisure travelers. The hotel focuses on delivering warm, personalized hospitality and memorable guest experiences. Team members work in a dynamic, guest-centric environment that values professionalism, collaboration, and attention to detail. Grand Mercure Jakarta Harmoni provides opportunities for growth within a global hospitality group and encourages continuous learning and development.
Role Description The Front Desk Associate is a full time, on-site role based at Grand Mercure Jakarta Harmoni in the Jakarta Metropolitan Area. This role is responsible for welcoming guests, managing check-in and check-out procedures, and providing accurate information about hotel services, facilities, and local attractions. Daily tasks include answering phone calls, responding to guest inquiries, handling reservations, processing payments, and maintaining up-to-date records in the hotel’s computer systems. The Front Desk Associate coordinates with other departments to address guest requests, resolves basic issues promptly and professionally, and ensures the lobby and front desk areas remain organized and presentable. This role requires consistent adherence to hotel standards, a courteous demeanor, and a strong commitment to guest satisfaction.
Qualifications
- Demonstrated Customer Service and Communication skills to interact effectively with guests and colleagues.
- Experience with Receptionist Duties and Phone Etiquette to manage calls, inquiries, and front desk operations.
- Basic Computer Literacy for handling reservations, check-in/check-out processes, and record-keeping.
- Strong problem-solving abilities, attention to detail, and a professional, service-oriented attitude.
- Ability to work flexible shifts, including evenings, weekends, and holidays, as required by hotel operations.
- Previous experience in front office or hospitality roles is an advantage.
- Proficiency in English and Indonesian is preferred; additional languages are a plus.
