Duty Manager Jobs in Jakarta, Indonesia at Tugu Hotels and Restaurant Jakarta

Title: Duty Manager

Company: Tugu Hotels and Restaurant Jakarta

Location: Jakarta, Indonesia

QUALIFICATIONS

Minimum Diploma (D1) in Hospitality or a related field.
Minimum 1–2 years of experience as a Duty Manager, Supervisor, or equivalent position in a hotel.
Experienced in handling room reservations, including booking, confirmation, amendment, cancellation, room availability, and special requests.
Good understanding of room reservation, availability, room assignment, check-in, and check-out procedures.
Proficient in using VHP or other Hotel Property Management / Reservation Systems.
Excellent communication skills with a friendly, polite, professional, and service-oriented attitude.
Active English proficiency, both verbal and written; additional foreign languages are an advantage.
Able to handle guest complaints and requests promptly, accurately, and professionally.
Strong leadership, decision-making, and problem-solving skills.
Well-groomed, confident, and passionate about hospitality and guest service.
Willing to work shifts, weekends, and public holidays.
Experience in a boutique, luxury, or heritage hotel is an advantage.

RESPONSIBILITIES

Ensure the daily operations of House of Tugu Jakarta run smoothly in accordance with hotel standards and SOPs.
Handle and monitor room reservations, including bookings, confirmations, amendments, cancellations, room availability, and special requests.
Ensure reservation details and guests’ special requirements are properly communicated to the relevant departments.
Coordinate effectively with Front Office, Housekeeping, F&B, Security, and other departments.
Act as the Person in Charge (PIC) during the assigned shift and serve as the main point of contact between guests and hotel teams.
Handle guest complaints, requests, and special arrangements promptly and professionally.
Conduct regular inspections of hotel areas to ensure cleanliness, safety, comfort, and operational readiness.
Monitor and ensure compliance with hotel SOPs and service standards.
Make quick and appropriate decisions when handling operational issues and guest-related matters.
Ensure a clear and effective shift handover to the following team.
Prepare and submit shift reports, incident reports, and operational reports to management.
Ensure every guest receives personalized service and a memorable experience in line with the standards and character of House of Tugu Jakarta.

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