Overview
Ecommerce Specialist Jobs in Johor Baharu, Johore, Malaysia at uParcel
Title: Ecommerce Specialist
Company: uParcel
Location: Johor Baharu, Johore, Malaysia
Company Description uParcel is Singapore’s trusted same-day and express courier company, serving businesses of all sizes since 2015 and expanding into major cities in Malaysia from 2019. The company empowers ecommerce brands, retailers, and home-based businesses with fast, affordable, and technology-driven last-mile delivery solutions. Its platform connects thousands of businesses to a large fleet of verified delivery partners through real-time tracking, API integrations, and an intuitive dashboard. uParcel offers same-day and express delivery, warehousing and fulfillment, bulky item delivery, and seamless integrations with leading ecommerce platforms such as Shopify, Shopee, Lazada, and TikTok Shop. By handling logistics end-to-end, uParcel enables customers to focus on growing their brands.
Role Description This is a full-time hybrid role for an Ecommerce Specialist based in Johor Bahru, with a mix of on-site and work-from-home arrangements. The Ecommerce Specialist will manage and optimize listings and promotions across online marketplaces and ecommerce platforms, ensuring accurate product information, pricing, and inventory visibility. Daily responsibilities include monitoring sales performance and customer behavior, analyzing data to improve conversion rates, and coordinating with internal teams to align campaigns with operational capacity. The role also involves handling customer inquiries related to orders and deliveries, collaborating with the operations team to resolve issues, and supporting integrations with partner platforms and tools. The Ecommerce Specialist will contribute to the development of online sales strategies, assist with content updates on product pages, and track key performance metrics to drive continuous improvement.
Qualifications
- Strong E-Commerce and Sales skills, with experience managing online marketplaces or web stores and driving revenue growth.
- Solid Analytical Skills to interpret data, track KPIs, identify trends, and recommend actionable improvements.
- Excellent Customer Service and Communication skills to support clients, respond to inquiries, and coordinate with internal and external stakeholders.
- Familiarity with ecommerce platforms (e.g., Shopee, Lazada, Shopify, TikTok Shop) and basic understanding of digital tools or integrations.
- High level of organization, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
- Comfort working in a hybrid setup, with the ability to collaborate effectively both on-site in Johor Bahru and remotely.
- Previous experience in logistics, last-mile delivery, or related ecommerce operations is an advantage.
- Diploma or degree in Business, Marketing, E-Commerce, or a related field, or equivalent practical experience.
