Overview
Employee Experience Specialist Jobs in Boston, MA at Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
At Klaviyo, we believe employee engagement isn’t about perks or parties—it’s a cultural strategy. It’s about unlocking connection, alignment, and performance across a fast-scaling, global organization. We’re looking for an Employee Experience Specialist who understands that creating meaningful employee experiences is key to business success—and who sees AI not as a threat, but as a powerful partner.
This role is designed for someone who approaches engagement as both an art and a science. You’ll use AI and People Analytics to spot patterns, personalize experiences, and optimize efforts. But the heart of your work is human: crafting scalable, thoughtful moments that help Klaviyos feel seen, connected, and aligned—whether they’re remote, hybrid, or in one of our global offices.
You won’t be doing this alone. You’ll collaborate closely across the Culture team, including Learning, Development, Talent Development, and Onboarding as well as stakeholders such as Brand, Internal Comms and Marketing, to ensure employee experiences reinforce shared goals—like clarity around career growth, deepening cultural alignment, and improving retention. You’ll also activate leaders at every site and function, making engagement a shared responsibility across the company.
This is a role for a systems thinker with operational excellence, emotional intelligence, and curiosity about how technology can elevate the employee experience—not replace it.
How You’ll Make a Strategic Impact
Drive cultural alignment and retention by designing initiatives that connect employees to each other, their work, and Klaviyo’s mission in measurable ways.
Leverage AI as a thought partner – analyzing engagement data, personalizing experiences, and generating insights that inform smarter, faster decisions across programs.
Activate cultural touchpoints during key company moments (e.g., internal product launches, Black Friday/Cyber Monday, milestones, and values drumbeats) that reinforce purpose and momentum.
Build repeatable frameworks and toolkits for global site leaders so engagement scales consistently and authentically across regions and teams.
Partner cross-functionally with the Culture team, Brand, Internal Comms, Office Ops and Marketing to create seamless cultural experiences that start on Day 1 and evolve across the employee lifecycle.
Use data with intention, collaborating with People Analytics to understand what drives engagement, improve programs, and tell the story of cultural impact to leadership.
Transform swag into strategy, ensuring it’s not just branded items—but an intentional extension of brand identity, community, and pride.
Champion inclusivity and access, ensuring remote and hybrid teams experience equal visibility, connection, and cultural touchpoints.
Who You Are
A strategic operator who understands that engagement fuels performance, culture, and retention—not just morale.
Fluent in data and AI tools, or eager to learn—comfortable using insights and automation to amplify human-centered strategy.
Experienced in running impactful programs that reach global, hybrid, and diverse teams with empathy and creativity.
A collaborative team player who thrives in a cross-functional environment, partnering across HR, L&D, Comms, and leadership.
Exceptionally organized, able to manage multiple programs and timelines with ease.
Drivers Wanted! You’re proactive, engaged, and never sit on the sidelines—you take initiative and speak up to drive meaningful impact.
Skilled in tools like Google Workspace, Monday, Slack, survey platforms, and excited to explore AI platforms (e.g., Gemini, ChatGPT) as part of your workflow.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
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Title: Employee Experience Specialist
Company: Klaviyo
Location: Boston, MA
