Overview
Entry Level Customer Assistant Jobs in Fresno, CA at Aura Telecom
Job Title: Customer Assistant (Part-Time)
Location: Fresno, CA (In-Office)
Job Type: Part-Time (15–25 hours/week, 3 days/week to start)
About the Role
We are seeking an organized Part-Time Customer Assistant to join our team in Fresno! This entry-level position is ideal for someone looking for a structured 3-day schedule with a background in basic customer service, calendar management, or appointment scheduling. You will balance customer outreach with back-office operations—driving client schedules on the front end while keeping project logistics running smoothly on the back end. You will serve as the primary point of contact for clients from initial outreach to job completion.
We provide full on-the-job training and paid online development courses to expand your skill set and help you succeed.
Key Responsibilities
- Outreach: Manage master calendars, initiate outbound calls/emails to book appointments, confirm arrival windows, and dispatch field team members efficiently.
- Service & Project Assistance: Support field operations by organizing job details, ordering materials, and helping secure local Fresno/Fresno County permits.
- Customer Care: Act as the primary liaison for client questions regarding appointment details, project timelines, or basic billing inquiries.
- Administrative & File Management: Maintain accurate digital and physical records, handle data entry, manage incoming mail, and receive office deliveries (Amazon, UPS, FedEx).
Qualifications
- Basic customer service experience (preferably in an environment handling appointments, bookings, or dispatch schedules).
- Comfortable making outbound calls, writing professional emails, and using scheduling tools or basic office software (MS Office, Google Workspace).
- High school diploma or equivalent.
- Strong organizational skills and attention to detail.
- Knowledge of the Fresno / Central Valley area is a plus.
Compensation & Schedule
- Pay: $15.00 to $20.00 per hour
- Schedule: 15–25 hours per week (3 days per week to start; specific workdays flexible based on business needs)
- Paid on-the-job training and online training modules
- Paid sick time and employee assistance program
Job Types: Part-time, Temporary, Internship, Contract
Pay: $15.00 – $18.50 per hour
People with a criminal record are encouraged to apply
Work Location: In person
Title: Entry Level Customer Assistant
Company: Aura Telecom
Location: Fresno, CA
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