Overview
ERP Support Executive – Retail Business Jobs in Phnom Penh, Cambodia at Wing
Title: ERP Support Executive – Retail Business
Company: Wing
Location: Phnom Penh, Cambodia
Job Summary
Your mission is to support, maintain, and improve the company’s ERP system to ensure smooth daily operations across retail stores, warehouses, and head office. This role works closely with users from Sales, Operations, Inventory, Finance, and Procurement to provide system support, resolve issues, and ensure accurate data and reporting.
Key Responsibilities:
- Provide daily ERP support for retail operations, inventory, finance, purchasing, sales, and warehouse modules.
- Respond to user issues related to system transactions, reports, errors, and data inconsistencies.
- Monitor ERP system performance and escalate technical issues to internal IT teams or vendors as needed.
- Act as first-level ERP support for users at the head office and retail store locations.
- Provide user guidance, training, and basic documentation such as user manuals and SOPs.
- Support new store openings and ERP system rollouts.
- Maintain accurate master data, including items, pricing, VAT, vendors, customers, and store setups.
- Support month-end and year-end processes, particularly inventory and finance reconciliation.
- Assist management by preparing and generating ERP-related reports.
- Coordinate with ERP vendors, consultants, and internal teams to support system upgrades, testing (UAT), compliance, and issue resolution.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, Accounting, Business Administration, or a related field.
- 1–3 years of experience in ERP support, preferably in retail, FMCG, or distribution environments, with exposure to ERP systems such as SAP, Oracle NetSuite, Microsoft Dynamics, Odoo, or similar solutions.
- Strong understanding of retail processes, including POS operations, inventory and warehouse management, purchasing, and supplier management.
- Basic knowledge of accounting principles and Cambodian VAT requirements, with strong Excel and ERP reporting skills.
- Basic knowledge of databases or SQL is an advantage.
- Fluency in Khmer (spoken and written) with good working proficiency in English for documentation and vendor communication.
- Strong problem-solving, analytical, and communication skills, ability to work under pressure during peak retail periods, and willingness to travel to stores when required.
