Overview
Executive, E-Commerce Jobs in Federal Territory of Kuala Lumpur, Malaysia at Santan
Title: Executive, E-Commerce
Company: Santan
Location: Federal Territory of Kuala Lumpur, Malaysia
WHAT YOU’LL CHAMPION:
- Manage day-to-day store operations across Shopee, TikTok Shop, and Lazada — listings, content updates, inventory flags, and platform hygiene
- Set up and execute in-store promotions: flash sales, Shocking Sales, vouchers, GWPs, and platform campaigns
- Work closely with platform key account managers (KAMs) to maximise campaign participation, platform exposure and growth opportunities.
- Coordinate and manage internal livestreams across platforms, including scheduling, setup, and execution
- Handle customer enquiries and reviews across all platforms promptly and professionally
- Develop and execute customer acquisition initiatives through strategic partnerships, sponsorships and marketing activations.
- Work closely with the e-commerce lead to execute growth initiatives and flag operational gaps
WHO YOU ARE:
- Proactive. Notices what needs to be done and takes action without waiting to be told.
- Thinks beyond completing tasks and looks for opportunities to improve results.
- Learns quickly, adapts well and enjoys working in a fast-paced environment.
- Calm under pressure. Stays focused and methodical when campaign days get hectic.
- Fresh graduate or up to 2 years of working experience
- Bachelor's degree in Business, Marketing, Communications or a related field is preferred, but not required.
- Strong written Bahasa Malaysia and English for customer communications
- Comfortable using Microsoft Excel or Google Sheets to analyse data.
- Hands-on experience managing an e-commerce store (personal or professional) is a bonus, not a requirement
