Overview
Experienced Bi-Lingual Front Desk Agent Jobs in Houston, TX at Home2 Suites / Tru by Hilton Houston Downtown Convention Center
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and the ability to manage guest relations effectively. Multilingual candidates are highly encouraged to apply.
Responsibilities
Greet guests warmly and assist them with check-in and check-out procedures.
Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
Manage reservations through phone systems and online platforms.
Conduct night audits as required, ensuring all financial transactions are accurate.
Maintain guest records and ensure confidentiality of sensitive information.
Address guest complaints or concerns promptly, ensuring satisfaction.
Collaborate with other hotel departments to enhance the overall guest experience.
Uphold hotel standards for cleanliness, safety, and service excellence.
Experience
PEP experience required.
Previous experience in a front desk or customer service role within the hotel or resort industry is preferred.
Familiarity with hotel management software is a plus.
Strong phone etiquette and communication skills are essential.
Bilingual or multilingual capabilities are highly desirable to cater to diverse guests.
A background in guest relations will be beneficial for success in this role.
Join our team and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $13.00 – $15.00 per hour
Benefits:
Employee discount
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Night shift
On call
Rotating weekends
Weekends as needed
Work Location: In person
Title: Experienced Bi-Lingual Front Desk Agent
Company: Home2 Suites / Tru by Hilton Houston Downtown Convention Center
Location: Houston, TX
Category:
