Overview
Extended Stay America Kansas City Shawnee Mission – Front Desk Agent Jobs in Overland Park, KS at Aimbridge Hospitality
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
High school diploma or equivalent; experience in a hotel or related field preferred.
Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
PROPERTY INFORMATION:
Welcome to Extended Stay America – Kansas City – Shawnee Mission. Known for delicious barbecue and a lively jazz scene, Kansas City is a popular city for tourists. Whether you stay for one night or one month, Extended Stay America makes it feel like home with our fully equipped kitchens in every room and on-site laundry facilities.
Application deadline for Colorado positions:
Title: Extended Stay America Kansas City Shawnee Mission – Front Desk Agent
Company: Aimbridge Hospitality
Location: Overland Park, KS
Category:
