Overview
Facility Solutions Account Representative Jobs in Brunswick, Ohio, USA at Engelke Facility Solutions
Summary of Responsibilities
A Facility Account Representative is responsible for the overall management and execution of assigned work orders or warranty claims. Aids in the onboarding of new clients and vendors.
Provides communication to clients and vendors related to assigned work orders or warranty claims.
Responsibilities and Duties
Uphold and represent all company values and ethics.
Hold an exceptional understanding of company policy, procedures, and software(s).
Assess, troubleshoot, and dispatch vendor resources for requested work orders or warranty claims.
Qualifies vendor proposals and material quotes for assigned work orders.
Executes and communicates work order progress, scheduling, and close out of active work orders.
Upholds company accounting and invoicing procedures as it pertains to assigned work.
Ensure profitability measures are consistently met on every work order.
Successfully executes all work orders or warranty claims on assigned work.
Maintain communication with clients throughout the duration of the work order or warranty claim. This includes participating in weekly client conference calls or meetings.
Provide Facility Account Manager with clear assigned work order reporting and updates.
Contribute to business development efforts through client relationships.
Foster and develop current policies and procedures for improvement.
Job Execution
Successfully operate and execute multiple work orders and/or warranty claims simultaneously.
Ensure proper time management and prioritization are implemented on assigned tasks.
Ensure work processes are followed in accordance with company policies and procedures.
Proactively monitor progress of work orders and/or warranty claims through communication, reports, and cost analysis.
Successfully complete a timely closeout of each work order and/or warranty claim. This is to include, but not be limited to, timely and accurate final billing and all closeout procedures are being upheld.
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We offer competitive salaries (DOE), health benefits, paid vacations/holidays, non-taxed vehicle and phone allowances, and a 401K package with company match.
Engelke is an Equal Opportunity Employer
m/f
Title: Facility Solutions Account Representative
Company: Engelke Facility Solutions
Location: Brunswick, Ohio, USA
Category: Customer Service/HelpDesk (Customer Service Rep, Office Administrator/ Coordinator, Admin Assistant), Administrative/Clerical (Office Administrator/ Coordinator, Admin Assistant)
