Overview
Fair Entry Administrator, On-Call Jobs in Calgary, Alberta, Canada at City of Calgary
If you are committed to public service, enjoy collaborating with others, share our valuesand have a desire to
learn and grow
, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which
make a difference
in our community. The City offers unique,
diverse
jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a
respectful
,
inclusive
and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity,
diversity
,
inclusion
, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
Recreation & Social Programs is seeking client-focused, enthusiastic individuals for their Fair Entry Program. As a Fair Entry Administrator, you will provide face-to-face interaction with vulnerable Calgarians applying for The City of Calgary’s low-income subsidy programs. Primary duties include:
Document confidential client information in the Subsidy Assistance Management System (SAMS) database.
Provide referrals and information to vulnerable clients who display complex needs.
Communicate the range of City and community subsidy programs and services that are relevant to the client’s needs.
Mediate disputes with customers, appropriately deal with threats, and de-escalate hostile clients.
Identify and contribute towards system improvements that will result in a more effective and efficient program for staff and clients.
Train new staff on the SAMS database and Corporate and program-specific policies and processes.
Qualifications
A completed 2 year diploma in Human Services, or a related field, and at least 1 year of experience working with vulnerable populations.
Intermediate proficiency using Microsoft Office (Excel and Word) and previous experience working in complex database applications is required.
Formal training in crisis de-escalation is required.
Training in cultural awareness is considered an asset.
Knowledge of City of Calgary subsidized programs will be considered an asset.
Excellent communication skills with a strong focus on customer service and conflict resolution, decision making and problem-solving abilities.
Demonstrate a high level of attention to detail, sensitivity, and the ability to prioritize work in a high volume and fast paced environment.
Title: Fair Entry Administrator, On-Call
Company: City of Calgary
Location: Calgary, Alberta, Canada
Category: Administrative/Clerical (Government Administration, Office Administrator/ Coordinator, Admin Assistant)
