Overview
Fairfield Inn & Suites Chicago O’Hare – Front Desk Agent Jobs in Des Plaines, IL at Aimbridge Hospitality
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
High school diploma or equivalent; experience in a hotel or related field preferred.
Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
PROPERTY INFORMATION:
Welcome to the beauty of simplicity at the Fairfield Inn & Suites Chicago O’Hare. Our hotel in Des Plaines, IL is within walking distance to Allstate Arena and Fountain Blue Banquets & Conference Center, and minutes away from Donald E. Stephens Convention Center. We offer everything you need to streamline your stay, with modern hotel rooms with plush Marriott bedding, ergonomic workspaces, and free Wi-Fi. Maintain your workout routine with access to our indoor pool and 24-hour fitness center. Satisfy your cravings anytime at our 24/7 Market, refuel with our free breakfast served daily, and wind down the day on-site at Terminal Six Bar for drinks and light bar food. You can also try top restaurants and shopping nearby at Fashion Outlets of Chicago. Our free shuttle service to O’Hare Airport also makes our dynamic venue an excellent choice for your next small-scale formal meeting. No matter what brings you to town, make your stay unforgettable at the Fairfield Inn & Suites Chicago O’Hare. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you’re looking for a place where you can grow, succeed, and belong, come join us!
Application deadline for Colorado positions:
Title: Fairfield Inn & Suites Chicago O’Hare – Front Desk Agent
Company: Aimbridge Hospitality
Location: Des Plaines, IL
Category:
