Overview
Field Operations – ShopeeFood Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Shopee
Title: Field Operations – ShopeeFood
Company: Shopee
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job Description
- This role will be placed in the Driver Operations Team – ShopeeFood
- Oversee Warehouse & Logistic operations: This includes, Seller center performance, Attribute management, Online shipment, stock analysis and payment reconcile checking.
- Driver Competitors intel: Providing insight on the updated driver policy from competitors for internal benchmarking and better decision making.
- Order Monitoring: Assist on hourly order monitoring for all states.
- Daily Merchant issues: Escalate merchant related issues to the merchant team that was reported or highlighted in social media, close group, or direct report from drivers.
- Analysis task/ Other Project: to also support some internal analysis and projects within the ground team and other departments when required. work closely with ops excellence on the ground testing of new enhancement.
- Supporting the front counter and liaising with walk-in drivers if there are any inquiries or complaints.
- Support internal analysis and projects within the ground team and other departments when required.
- Work closely with ops excellence on the ground testing of new enhancements.
- Work closely with the Field Ops Lead in city expansion matters.
Requirements
- At least 3-5 years of working experience in any related operations management background.
- Good communication skills and attention to detail.
- Able to work as an individual and also with the team.
- Independent and flexible to take on new tasks.
- Analytical skill would be an added advantage.
- High proficiency in MS Excel and MS PowerPoint to deal with large-size data, analyze and translate trends and present to the higher management
- A team player with a collaborative mindset, working across various functions in- and outside of the driver operations team
- Team player, excellent in both written skills and verbal communication
- Having exposure to E-commerce, and a logistics background is a plus point
