Overview
Fraud Prevention Specialist Jobs in Greater Kuala Lumpur at Klook
Title: Fraud Prevention Specialist
Company: Klook
Location: Greater Kuala Lumpur
About Klook
We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
- Customer First
- Push Boundaries
- Critical Thinking
- Build for Scale
- Less is More
- Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!
Role Overview
Role Title: Fraud Prevention Specialist
Function: Operations
Seniority Level: Entry level
Employment Type: Full time
Job Description
- Conduct manual reviews of global booking transactions to identify and detect potential fraudulent activities before order confirmation, and perform post-confirmation reviews to ensure transaction legitimacy and flag any suspicious behavior.
- Execute and track fraud loss recovery processes to recover losses incurred by fraudulent transactions for the company.
- Support claims by providing necessary documentation and evidence, and process refund procedures.
- Collaborate with cross-functional teams to investigate and follow up on fraud-related cases and issues.
Job Requirements
- College diploma or above; English or related majors are preferred.
- Good communication skills, patient and detail-oriented, with the ability to identify problems; experience in fraud prevention review or related roles is a plus.
- Ability to work effectively in a shift-based environment.
- Familiarity with manual review platforms and tools is preferred.
- This role offers an exciting opportunity to contribute to our organization’s fraud prevention efforts and requires flexibility to work in shifts. We will also continuously upgrade our tools by integrating large AI models in the future. If you are passionate about fighting fraud and protecting company assets, please do not hesitate to apply.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
